CATERING POLICIES

We are proud to serve Amazon and stive to meet and exceed all your catering needs. Our team is passionate about food, and we believe that food is an integral part of an event. We are dedicated to helping bring your event ideas and goals to life!  
Please use this information to understand processes, procedures and expectations as we work together to achieve a smoothly executed and memorable catered event.  
Our experienced catering specialists are happy to answer all your questions and assist in planning every detail. Contact us at bwicatering@amazon.com or via 202-701-7662 

We look forward to serving you! 

SERVICES  

• We can assist with all your catering needs – from drop off boxed lunches to buffet stations, custom menus to happy hour events. We are a full-service catering company that can service all food and beverage needs for your meetings and events.  
  To book spaces and/or tables/equipment for your event, GREF Meetings & Events can assist. Please complete this form to begin that process: Meeting and Event Request Form. 

 
ORDERING DETAILS

• Order Placement: To ensure the best quality and service, please place your orders at least 3 business days in advance. While we will always try to accommodate late orders and revisions, not all requests may be possible.
• Cancellations: Cancellations must be made at least 24 hours in advance. Cancellation of events with 100+ guests must be made 48 hours in advance. Cancellations made outside the cancellation windows will require the invoice to be paid in full. Please email bwicatering@amazon.com to cancel your event/order.  
• Inclement Weather: In the case of inclement weather (resulting in school closures & special bus routes), we require a minimum of 12 hours notice for cancellations to avoid charges. To cancel, please contact us at bwicatering@amazon.com or call 202-701-7662.
• Catering Minimum: Our minimum catering order is $75.00  
• Sales Tax: All invoices reflect applicable city tax.  
• Inclusions: Delivery and pick up are included in our pricing. All necessary serving utensils, buffet signage, buffet equipment, compostable cutlery, plates, napkins, and standard table linens are included.  
• Catering Equipment: Unreturned/damaged catering equipment will incur a charge equal to the cost of replacement.
• Confirmation of Order: After we have finalized all the details of your event, you will receive a catering BEO (banquet event order) for your review and confirmation. Please carefully review all information on this event order form for accuracy and completeness before confirming. Make any necessary changes and return within 5 business days in advance of the event.
• Guaranteed Attendance: To best serve you, the guaranteed number of guests is required for all functions no later than 5 business days prior to the event, subject only to increase and charged accordingly. 

MENU SELECTIONS  

• Custom Menus: Don’t see something that aligns with your preferences, event theme, etc. Reach out! We are happy to custom tailor a menu to your style, goals, etc.  
• Substitutions: We reserve the right to make last minute substitutions for food items that are not available due to season, product inferiority or supplier outages. We will notify you of any substitutions as soon as possible.  
• Vegan & Vegetarian Offerings: Our menus include a variety of vegan and vegetarian selections. Please inquire with our Catering Manager if you have any additional questions.  
• Ready to Go: Boxed and/or bagged meals are available.
• Allergen Preferences: Contact us at bwicatering@amazon.com or via 202-701-7662 with any concerns or questions.  

SERVICE TYPES 

• COMING SOON! Drop Off Only/Express Menu: Drop off orders provide you convenience for simple orders that do not require set up and pick up. Drop-off orders are delivered within the window of the event set up time and start time of the event. Drop-off order menu items are delivered on disposable service ware; the customer is responsible for storage during the event and disposal, removal and cleaning of the event space after.  
• Staffed Events: All staffed events will include a $40.00 per hour/per staff fee with a 4 hour minimum. Plated meals and events with china service may incur additional setup and breakdown times. A 20% service charge will be applied for all events.  

PAYMENT POLICY 

• Approved payment methods are a company issued p-card or an internal PO (fully funded). Corporate Accounts Payable
• A credit card must be provided at time of booking and the full payment will be processed within 24 hours after the event.  
• If paying with a PO, Compass One must receive the approved purchase order at least 48 hours in advance. 

BAR SERVICE

Since BWI24 Catering does not yet have a liquor license yet, below are two options to consider for including bar service at your event:

Option 1: Bring Your Own Alcohol (BYOA)
Purchase Your Own Alcohol: Clients can purchase alcohol from outside vendors such as Total Wine, Drizly app, or DoorDash. This includes beer, wine, liquor, mixers, and bitters. 

Service Options:

• Self-Serve: Guests serve themselves.
• Bartending Service: Hire a bartender at $40 per hour (minimum of 2 hours).

Garnish Packages:

• Package 1: $4 per person (beer and wine service only) Includes: bar equipment, disposable cups, napkins, ice, oranges, lemons, and limes.
• Package 2: $8 per person (beer, wine, and liquor service) Includes: bar equipment, ice, disposable cups, napkins, assorted juices, sodas, sparkling waters, lemons, limes, oranges, and maraschino cherries.
• Delivery and Storage: If opting for bartending service and/or garnish packages, BWI Catering can receive and chill your alcohol delivery on the day of your event and deliver it to your location. Without these services, clients are responsible for ordering, storing, delivering, and serving their alcohol.
• Alcohol must be delivered to BWI Catering on the day of the event, preferably 4 hours in advance.
• Clients must take any leftover alcohol with them after the event as BWI Catering cannot store any leftovers.

Option 2: Use a Third-Party Vendor

• BWI Catering will collect necessary details from clients and forward them to a third-party vendor.
• The vendor will provide all required items and send a quote for client confirmation.
• Bar quote confirmation from the third-party vendor is required a week before the event.
• If you have any additional questions, please contact us at bwicatering@amazon.com or via 202-701-7662

ADDITIONAL SERVICES + OFFERINGS 

• Linens: As a standard, we provide house linen for all food and beverage tables for full-service events. House Linens for guest tables can be provided at an additional charge. The same applies to registration tables, nametags, head tables and any additional tables that will not be directly used for food and beverage set up. Specialty linen can be acquired upon requests. Linen service only is an additional $10.00 per standard linen. Additional charges will apply for specialty linen.
• Additional Décor and Rental Needs: In addition to our food and beverage service, we can assist with providing you quotes for all your event rental needs – from specialty linens, to décor to floral and beyond. Please allow for 5 business days advance notice.
• Space/Table Needs: Amazonians are responsible for reserving space and/or ordering their own tables prior to any catering delivery. Please fill out a Meeting and Event Request Form for these services. Meeting and Event Request Form. 

WEEKEND & OFF-CAMPUS REQUESTS 

• Weekend Minimum: The minimum food and beverage catering order on weekends is $2,000.00.  
• Weekend Staffing: The weekend service staff rate is $40.00  per hour/per staff member.  

POST EVENT 

• Survey: We value your feedback. Please complete this quick Survey after your event!
• Your complete satisfaction is our goal. If an event outcome does not meet our standards, please email bwicatering@amazon.com and our manager will contact you to discuss.